Help that gets you back to the job.
Quick answers for clients, job photos, scheduling, crew hours, invoices, backups, subscriptions, and the rest of JobSnapApp.
Choose a section below. JobSnapApp is designed around each customer and job, so photos, notes, scheduling, crew hours, and invoices stay tied to the right client.
Getting Started
What is JobSnapApp?
JobSnapApp is an Android app built for trade contractors who need a simple way to keep customer information, job-site photos, service notes, scheduling, crew hours, and invoices organized by client.
Which devices does JobSnapApp support?
JobSnapApp requires Android 8.0 (API 26) or newer and is designed for Android phones and tablets.
Can I use JobSnapApp without internet access?
Yes. Core client, photo, note, scheduling, crew-hour, and invoice work is designed to remain usable without a constant internet connection. Features that communicate with online services, such as Google Drive backup or Google Play subscription management, require internet access.
How do I get started the first time?
- Install JobSnapApp from Google Play.
- Complete the initial sign-in/setup process.
- Select all trade categories you work in.
- Add or import your first client.
- Add a job photo, schedule work, and create an invoice as needed.
The home screen includes a Getting Started checklist to help you learn the main workflow without forcing you through a long tutorial.
Can I replay the getting-started guide?
Yes. Open App Preferences → Help & Learning. You can review individual help topics or use Restart Getting Started to show the home checklist again.
Can I change the trades I selected?
Yes. Open the navigation drawer and tap Edit Trades. You can add or remove trade categories at any time.
Clients & Contacts
How do I add a new client?
Open the appropriate trade and tap the + Add Client button. Enter the customer information you want to keep, then tap Save Client.
How do I import someone from my phone contacts?
On the client list, tap the contacts/import button. Android will let you choose a contact, and JobSnapApp will fill in the available name, phone number, and email information for you to review before saving.
Privacy note: you choose the contact you want to import. JobSnapApp does not need to copy your entire address book into the app.
What if the same customer needs work under more than one trade?
Long-press the customer on the client list and choose Copy to Another Trade. This is useful when the same customer has, for example, plumbing and HVAC work.
How do I edit a client?
Open the client and use the Edit action in the bottom navigation bar. You can update their name, company, phone, email, address, and notes.
Can I call, email, or navigate to a client from JobSnapApp?
Yes. On the client screen, use the phone, email, or location actions beside the available customer information.
Can I share a client or job photos?
Yes. Open the client and use the Share action to share customer/job information or selected photos using compatible apps on your device.
Photos, Folders & Notes
How do I add job-site photos?
Open a client and use the large center Camera button to take a new job photo. You can also use the upload/import photo action to add pictures that already exist on your device.
Photos added from that client stay associated with that customer automatically.
How do I organize before-and-after photos or different parts of a job?
Create folders inside the client photo area. You can use folders for before/after photos, estimates, receipts, phases of work, inspections, or any other organization that makes sense for the job.
Can I rename, move, or delete photo folders?
Yes. Folder management tools are available from the client photo area so you can keep the job organized as it changes.
How do service notes work?
Open a client and add notes in the Service Notes area. Notes stay associated with that customer and can be edited or deleted later.
How do I change photo quality?
Open App Preferences → Photo Quality and choose the quality level that best balances image detail and storage use for your device.
Scheduling & Reminders
How do I schedule work for a client?
Open the client and use the scheduling/reminder action to add planned work. Scheduled items remain tied to the customer so you can tell what the work is and who it belongs to.
What are reminders used for?
Reminders let you attach a date/time and notification to customer work so follow-ups, estimates, return visits, and other commitments are less likely to be forgotten.
What is Unscheduled Work?
Unscheduled Work is for work you know needs done but do not yet have a date for. It gives you a place to keep future jobs visible until you are ready to put them on the schedule.
Crew Hours
How do I track employee hours for a job?
Open the client and tap Crew Hours. Add or select crew members and record the time worked against that customer/job.
Can I export crew hours?
Yes. Crew-hour reporting can be exported to CSV so the data can be opened in spreadsheet software or used as part of your payroll workflow.
Invoices
How do I set up invoicing?
Open a client and select Invoices. The first time you use invoicing, JobSnapApp will ask for your business information, including company name, phone number, address, optional logo, and default tax rate.
Important: the company information in Invoice Setup is your business information, not the customer's information.
How do I create an invoice?
Open the client, choose Invoices, then create a new invoice. You can edit the invoice number, tax rate, line-item descriptions, quantities, prices, and payment terms/notes before saving.
Can I add multiple line items to an invoice?
Yes. Add as many material, labor, or other line items as needed. JobSnapApp calculates the invoice subtotal, tax, and total from the entered items.
Can I send or share an invoice?
Yes. Saved invoices can be generated as PDF files and shared using supported apps on your device, including email or other sharing options.
Can I mark an invoice as paid?
Yes. Open the invoice list for the client and use the available action to mark the invoice as paid.
Can I export invoices for a fiscal year?
Yes. JobSnapApp includes fiscal-year invoice export. You can choose the fiscal-year start month and export the invoices that fall within that accounting year.
Does JobSnapApp support QuickBooks exports?
JobSnapApp includes invoice export options for QuickBooks-compatible workflows, including CSV/IIF export where available in the app.
Backup & Restore
What backup options are available?
JobSnapApp supports both local backup and Google Drive backup. The navigation drawer contains manual backup/restore actions, while App Preferences includes automatic Google Drive backup settings.
How do automatic Google Drive backups work?
In App Preferences, choose an auto-backup frequency and retention limit. You can also choose to perform automatic backups only while connected to Wi-Fi.
Retention settings help limit how many older JobSnapApp backup archives remain in Google Drive.
What is included in a backup?
JobSnapApp backups are intended to preserve the app data needed to rebuild your working records, including client/job information and supported related records such as folders, photos, scheduling data, crew-hour data, and invoices.
For important business records, keep regular backups and confirm that the backup completes successfully before replacing or resetting a device.
Can I restore my entire JobSnapApp database?
Yes. Use the appropriate Local Restore or Google Drive Restore option from the navigation drawer and select the backup you want to restore.
Can I restore just one client instead of replacing everything?
Yes. Current JobSnapApp restore tools support restoring an individual client from a compatible backup in addition to restoring the full database.
What should I do when moving to a new phone?
- Create a fresh backup on the old phone.
- Install JobSnapApp on the new phone.
- Use the matching restore option (Google Drive or local backup).
- Verify your clients, photos, invoices, scheduling, and other important records before clearing the old device.
App Preferences
Where did Settings go?
The dedicated settings screen is now called App Preferences to distinguish it from the main navigation drawer. This is where you configure things such as photo quality, automatic backups, Help & Learning, and support options.
Does JobSnapApp have dark mode?
Yes. The dark-mode switch is available directly from the navigation drawer.
How do I send feedback about a translation?
Open App Preferences and choose the translation feedback option. This opens an email addressed to Brown Family Apps so you can report awkward wording or incorrect translations.
Subscription & Billing
Does JobSnapApp have a free trial?
Yes. JobSnapApp includes a free trial so you can try the workflow before paying. The current trial and subscription offer shown in Google Play is the authoritative billing offer for your account.
What subscription options are available?
JobSnapApp offers subscription options through Google Play. Available monthly/yearly pricing and any introductory offers are displayed in the app and in Google Play before you subscribe.
How do I manage or cancel my subscription?
Subscriptions are managed through Google Play. You can use JobSnapApp's Manage Subscription action when available, or open Google Play and manage the subscription from your account's subscriptions page.
Does uninstalling JobSnapApp cancel my subscription?
No. Uninstalling an Android app does not automatically cancel a Google Play subscription. Cancel or change the subscription through Google Play.
Privacy & Security
Where is my JobSnapApp data stored?
Your working JobSnapApp records are primarily stored on your device. If you choose to use Google Drive backup, backup archives are also stored in your Google Drive account.
Does JobSnapApp require my data to be online all the time?
No. The app is designed to be useful in the field without requiring a constant connection. Online services are used only for features that need them, such as Google Drive, Google Play billing, and other explicitly online functions.
How does JobSnapApp protect sensitive app information?
JobSnapApp uses Android platform security APIs and encrypted network connections for supported online services. Keep your device secured with a PIN, password, or biometrics and maintain current backups for your business records.
Troubleshooting & Support
What should I do if something is not working correctly?
- Make sure JobSnapApp is updated from Google Play.
- Close and reopen the app.
- If the issue involves an online feature, confirm that your internet connection is working.
- If the problem continues, restart the device.
How do I contact JobSnapApp support?
Email brownfamilyapps219@gmail.com. Include a short description of what you were doing, what you expected to happen, what actually happened, and screenshots if they help show the problem.
Still need help?
Send us what happened and, if useful, include a screenshot.
